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Yamaha cleans up AV at Sagawa

Yamaha cleans up AV at Sagawa

Yamaha cleans up AV at Sagawa


Japanese logistics company, Sagawa Express Co, has installed a series of Yamaha video and audio collaboration systems to improve the line of communication across its delivery and sales network. 

Having first delivered its very first package back in 1957, from Kyoto to Osaka, the company has grown to 18 branch offices and 426 sales offices nationwide and is heavily reliant on web conferencing to bridge those distances and keep management informed. 

Under the current system, there were many complaints regarding the audio and video components, with users having difficulty hearing conversations from the speakerphone and a crackling sound often interrupting meetings. In addition, in the company’s large conference room, the speakerphone microphones did not adequately pick up the voices of participants sitting at the furthest end of the table. 

‘It is stressful and time consuming when it is difficult to hear others speaking. Participants were constantly asking us to repeat ourselves. It also resulted in a lot of misunderstandings,’ explained Kazutaka Nambu, general manager of the IT planning department at Sagawa.

On the video side, Nambu notes that the camera often cut off participants closest to the camera from the field of view, which required a lot of manual adjustments. The other problem was that the company only had a few systems, requiring IT staff to move the system from one conference room to another and reconfigure it before every meeting.

‘Connecting the PC and the audio communication equipment to the large display installed in each room and checking the connection took roughly 10 to 15 minutes. With meetings throughout the day, that’s a lot of time and effort spent setting up the equipment repeatedly,’ said Sagawa assistant manager, Takanori Ohta.

Sagawa Express required a system capable of integrating with its chosen web conference system, that would provide clear audio for the near and far-end participants as well as high-quality video that could be affordably installed in every conference room, eliminating the set up time spent before every meeting.

Impressed with a demo in Tokyo, the company opted for the Yamaha YVC-1000 speakerphone for its large conference rooms due to its ability to connect up to five microphones, which would accommodate audio pickup for roughly 30 meeting participants. The more intuitive design provides simple connection to a PC via USB and/or to smartphones with Bluetooth and includes echo cancellation.

For the smaller conference rooms, CS-700 video collaboration systems were installed on video carts for improved audio intelligibility during meetings, equipped with large display screens. The CS-700’s wide-angle camera was also able to capture every participant in the room, without adjustment to settings, while eliminating the clip-on cameras the company had been using previously.

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